Your well-being is our commitment
Our priority has always been to guarantee a vacation with total well-being. In current times we have improved our commitment through a system that guarantees your health and protects you against COVID-19. As proof of this already during the 2020 season, after consulting with companies specialized in health security, we obtained several certifications, which endorse us as a properly protected hotel and prepared to continue offering our services in a safe and COVID-free way.
Today we continue to adapt the practices of our system and contingency plan to the necessary measures and regulations:
TRAVEL WITH PEACE OF MIND
Flexible reservations on our website and other points of sale, in which the change of dates or cancellation is allowed without any cost depending on the rate.
Carrying out PCR tests and other types of tests at the lowest possible cost and in points very close to the hotel thanks to agreements signed with leading companies in the sector
Constant hygiene with absolute disinfection through specific protocols in which the frequencies are increased by introducing new methods and specific cleaning products.
Hydroalcoholic gel at the entrance and exit of the common areas to guarantee the sanitary safety of all.
Ventilation of spaces, always controlling the purity of the air with the pertinent methods.
Control of common use spaces after each use, such as disinfection of the fitness room after each user.
Taking and monitoring of records to validate that the measures taken are carried out correctly.
Adapted restaurant and bar services; extension of schedules and shifts according to need, safe routes and adaptation of the self-service system.
Capacity control of all our facilities, extending schedules and adding shifts if necessary.
Mandatory use of a mask for everyone over 6 years of age.
Marked entry and exit routes, to signal the mandatory minimum social distance, avoiding crowds and long waiting times.
Proper distribution of furniture and items such as hammocks in the pool or tables and chairs at the bar.
Reservation system for the use of the wellness area and fitness room, complying with the restrictions of each moment.
Restricted use of elevators giving priority to stairs.
Screens at customer service counters.
Improvement of our website for online check-in and as a means of informing our contingency plan against covid.
Digitization of all information through new systems with QR codes or informative tottem to avoid paper as the main support of written information.
Immediate customer service through support chat on the web.
Priority payment by card.